Where are you seeing that she stepped on it? The allegation is that she pressed it with her thumb, and she doesn’t dispute that she pressed it on purpose—she was checking the firmness, which is a weird thing to do to a bun but I don’t think it’s worth chasing her down over. If you really can’t sell it with a dent in it, telling her not to come back seems like a proportionate response. But honestly if I were the owner, I’d probably just eat the dented bun and call it a wash.

The owner followed her out of the store and restrained her over ¥180? Where do people even find the energy to turn these kinds of petty disputes into full-blown confrontations?